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How we keep your account and privacy secure

When you open an account with pandora88, your personal details and transaction history are encrypted and stored behind bank-grade security.

Encryption on all transfersYour withdrawal requests verifiedPrivacy choices you control
pandora88 How we keep your account and privacy secure
CONTACT & REQUESTS

How to manage your privacy rights

Email support Send a data request, deletion notice or privacy question to our dedicated inbox. We respond within 3 business days with confirmation of what we hold and next steps for you.
Live chat — available 08:00–23:00 (Jakarta time) Ask about your data, request account access, or report a privacy concern in real time. Our team can walk you through downloading your account history or updating your stored details.
Account settings portal Update your email, phone or payment method directly in your account. Review your login history, see which devices accessed your account, and disable old sessions from any browser.
HOW WE PROTECT YOU

Data handling, cookies and account security

Encryption and storage

All personal data — name, ID, payment details — is encrypted using AES-256 standard. We store it on servers in secure facilities with restricted access. Your deposit and withdrawal records stay encrypted for your entire account lifetime.

Cookie use on pandora88

We use cookies to remember your login preferences, language choice, and recent game activity so you don't re-enter them every session. Cookies expire after 90 days of inactivity. You can clear them from your browser settings at any time.

Who can access your data

Only pandora88 staff with a verified business need — payment processors, fraud teams, customer support — can view your data. We never sell it. Third parties (payment firms, ID verifiers) receive only what they need to complete your transaction.

Data retention and deletion

We keep your account data for as long as your account is active. If you close your account, we retain transaction records for legal compliance for up to 5 years, then delete personal identifiers. You can request earlier deletion where local law permits.

Your rights and requests

You can request a copy of all data we hold about you, correct inaccurate information, or ask us to limit how we use it. Email our privacy team with your account number and we'll send a secure download link within 7 days.

Report a data breach or concern

If you suspect your account was accessed without permission or your data was compromised, contact live chat or email immediately. We investigate within 24 hours and notify you of findings.

Frequently asked questions about privacy

We remove your login credentials, email and payment details from active systems immediately. Transaction records stay encrypted for legal audit purposes for up to 5 years, then are fully purged. You can request immediate deletion of non-essential data by emailing support.

No. When you deposit or withdraw, your payment app handles the authentication. We receive only a transaction reference and confirmation — never your full payment credentials. This keeps your banking data secure between you and your payment provider.

We don't. Any promotional email, SMS or in-game notification is opt-in only. You control this from your Account Settings under Notifications; uncheck any category you don't want. Changes take effect within the hour.

Game history — bets, wins, table sessions — stays on your account for your reference as long as the account is open. Withdrawal and deposit records are retained for compliance purposes for up to 5 years after account closure, then deleted.

Contact live chat immediately (available 08:00–23:00 Jakarta time) or email support with your account number. We'll freeze your account, review login history, and help you change your password and security questions within 2 hours.

No. Your data stays within pandora88. We do not share or cross-reference your profile with other platforms. Our payment and fraud partners see only what's needed to process your transaction safely.

Log in from devices you own and control — phone or computer at home or the office. Avoid public WiFi; use mobile data or a VPN instead. You can view all active sessions in Account Settings > Security > Login Devices and end any session remotely.